August 20, 2010

How to Deal With Toxic People

We’ve all met them: they are the people who drain you of energy instead of enriching you, the people who pull you down instead of pushing you up, the people who require more then they can provide; the negative, wining, needy, manipulative people who can turn a happy day into a living hell.

I call them toxic people. One thing I notice is that no matter how good our people skills are in general, most of us have problems with dealing effectively with this kind of people. Even those with really sharp people skills often get caught up in the polluting relationships (personal or professional) toxic people create.

The good news is that there are effective ways to deal with toxic people. Working as a communication coach, I came to realize there are certain patterns of behavior and communication which work really well with this kind of persons. Here are the most significant of them:

1. Avoid toxic people

I believe the best way to deal with toxic people is to not deal with them at all; to avoid them. In some cases it may not be an option, but more often than not, it is. This is why I encourage you to really think about the options you truly have with every toxic person in your life.

It is common to think you have to deal with someone, when you actually do not. It is also common to believe you can get a toxic person to change while interacting with them. My experience is that unless you are a professional, you will not get them to change and trying it simply is not worth it.

2. Anticipate toxic people

It is harder than usual to get out of relationships with a toxic person. Toxic people tend to have this ability to make you feel bad for avoiding them and to attach to you like a leech. This is why it’s important to be able to spot them quickly, and start avoiding them before the relationship truly develops.

The best way I know to do this is to come up with a list of clues which you believe might indicate a toxic person. Then, every time you meet a person and a significant number of these clues are there, distance yourself from that person.

3. Set firm boundaries

Toxic people will often use you, one way or another. The may complain to you all the time while you listen hopelessly (?), or they may constantly get you to get them out of trouble. This is where boundaries come in. Boundaries are reflections of what you are and are not willing to do.

Setting firm boundaries means not allowing toxic people to use you in any of these ways. It means refusing to listen to them complain, refusing to get them out of trouble. When you have firm boundaries, there is basically nothing bad any person can do to you.

4. Get over your guilt

Most toxic people are very skilled at making others feel guilty when they don’t do what they want. This makes it particularly hard to set and maintain firm boundaries with them. But, there is a way out of this dilemma: getting rid of your guilt. It is your own guilt which toxic people use to break down your boundaries.

When you can set and maintain boundaries with them without feeling guilty, the weapon they have against you is gone. Realize that your guilt is irrational, pointless, and it is used against you by toxic people. This is the best way to get over it.

5. Do not defend yourself

When you avoid toxic people and you set boundaries with them, they frequently resort to accusing you, complaining and playing the victim in an attempt to get you to change your behavior.

One of the worst things you can do when this happens is to defend yourself. It is usually a futile action and it only keeps an immature dialog going which eventually helps the toxic person get what they want. You won’t get anywhere with them by defending yourself and your actions.

Unfortunately, toxic people are everywhere. And they tend to attach themselves to those persons who are kind and have the most to offer. When you have the people skills to deal effectively with toxic people, you have the option to respond to their attaching in the best ways for you.

As for helping toxic people change their ways, I encourage you to leave/pass this task to the professionals in this area.

PS: I now blog and share advice over here. Connect with me.

Image courtesy of Jesse Drapper

Filed Under: People Skills, Psychology, Relationships Tagged With: , , , 95 Comments
July 30, 2010

Improve People Skills Fast Through Immersion

I’m not generally a big fan of quick fixes and claims of fast improvement, for people skills or any other soft skill. I believe that most of them ignore the natural level of practice and repetition learning requires and they usually over-promise. However, I think there is one smart, effective way to get relatively quick results in developing skills.

Last week, I had a 6-day public speaking training with a very cool group of young participants. The kind of people who definitely had some smart things to say, but hadn’t actually learned how to articulate them with impact in front of an audience. Just the kind of participants I like to work with.

The 6 days of training were an intense learning experience. The participants did speeches almost every day, got and gave feedback, learned public speaking principles and techniques, did exercises and case studies. They got back home each day to research and prepare speeches for the next day, they talked with their friends about public speaking, and they probably dreamed public speaking in their sleep.

By the last day of the training, when they delivered their final celebration speeches, all the participants had made huge leaps in their public speaking skills. They had improved one subset of people skills in 6 days more than most people do in a 1 year.

How did this happen? What we have at work here is what I see as the only effective way to improve people skills or any soft skill fast: experiences of immersion.

Experiences of immersion mean that for a period of a couple of days up to a couple of weeks, you are in a totally different head space. In this period you focus almost constantly on a certain skill and doing the activities which develop it. You eat breath and sleep those activities, you constantly push yourself out of your comfort zone and by the time the period is over, something has visibly changed inside you.

Most self-improvement is done is small, gradual steps. You practice something 30 minutes each day for 6 months and then you see some real progress. With immersion, you practice almost non-stop for 3-5-15 days. There is pretty much nothing for you but that practice in those days. It’s intense learning with intense results.

Before you get too exited and jump into some 1-week bootcamp, I think a small warning is in order: not all skills and not all soft skills develop well though immersion. People skills tend to do so, but on the long run it usually requires a mix between periods of immersion and longer periods of small, daily practice to improve your skills with people in the best way.

This being said, I do encourage you to seek out and get into immersion experiences to improve people skills. Here are some important tips on how to make these experiences happen and make the most out of them:

  1. Save some money. Powerful immersion experiences often involve a training, bootcamp, workshop or adventure of some sort, which will cost you some money. So if you’re interested in one, make sure you put some money aside before you try to get into such an experience.
  2. Take a vacation. Most of us have work, school or families which require us to be there almost on a daily basis. So if you wanna have an immersion experience which will require at least a couple of days, you will probably need to plan and take a small vacation for it. Trust me: it will be one hell of a vacation!
  3. Choose the right people skills. Immersion experiences can be financially, physically and psychologically draining. You can’t afford to do them very often. So when you do, make sure you pick the ones which will improve people skills you find the most relevant: public speaking, conversational skills, confident communication etc.
  4. Don’t loose the momentum. If after an immersion experience you stop practicing, your newly improved skills will usually regress, often at a rapid pace. So keep practicing on a daily basis to reinforce the learning. That initial practice right after the experience is the most valuable one.

In the rushed society we live in, with some many things to do, immersion experiences are a rare thing. And I think this is a pity, since we all want fast growth and this is the only effective way to improve people skills and many others fast. Set the things in place for an immersion, do it, keep the wheels spinning, and you will improve your people skills in a breath taking way.

Image courtesy of Powerhouse Museum

Filed Under: People Skills, Personal Development, Psychology Tagged With: , , , , , 13 Comments
July 26, 2010

Why Family Pressure Is Heavy Pressure and How to Lighten the Load

Even the people I know with really good people skills are often little babies when it comes to handling family pressure on them to think, feel or act in certain ways. They may be able to easily refuse a colleague’s invitation to go bowling, but when mom asks them to visit for dinner, they just can’t say no.

The fact that our families have more influence on us than most other people is not all bad of course, considering they do play a big role in our lives. But this is the first layer. Beyond it, there is a huge ability of many close family members to pressure us into doing things we don’t really want to do and we don’t regard as good for us.

I have seen people get in and out of jobs, colleges, marriages and cities in order to please their families. Close family members often have this way of pushing our emotional buttons and making us comply with them even when it would be saner to nail our heads to the wall.

First of all, it’s important for us to understand why. Looking at this phenomenon in terms of people skills and attitudes, I conclude that there are 2 major factors at play.

  1. Family members know what buttons to push. Having usually spent a lot of time interacting with us, they understand our needs, our vulnerabilities and our emotional buttons. And consciously or not, they use this knowledge to pick the right channels in order to make us conform to their desires, even if those channels involve emotional manipulation and putting pressure on us.
  2. We give family members a lot of meaning. We generally perceive disappointing a family member as something very bad, which will affect us greatly. And because of this, so it does: at an emotional level. We add so much meaning to what our parents, brothers, wives or husbands think and feel about us, that we can’t tolerate emotionally not to please them. 

You can’t really influence the first factor. It’s natural for close family members to know which buttons to push, and it’s pretty much impossible to get them to not use this knowledge in a manipulative way if they do. What you can control is the second factor.

Putting things back into proportions. Talking in practical consequences, it is relevant for us to please our family. It’s not very fun to live with a parent or a wife who thinks you’re an idiot because you got on the wrong career path and who treats you like one.

But at the same time, we blow things out of proportions in this area. A lot of the practical negative consequences of not pleasing our families our simply dramatized in our heads. We delude ourselves into believing it’s intolerable to not make your parent proud, your family happy, when it’s mostly water under the bridge.

We set ourselves up to fail by thinking that the approval family members can give us is a must now, just as it seemed when we were 6. However, we are not 6 anymore, and our options have improved significantly. We have options to distance ourselves from family members who don’t appreciate us and to not tolerate rude treatment from anyone. This is a big part of what having good people skills is all about.

Once you realize the kind of power you really have and the kind of obligations you don’t, things naturally get put into their real proportions. Families become relevant but not essential, family pressure is something you no longer feel, and you are emotionally free to follow your own way in life.

Image courtesy of woodleywonderworks

Filed Under: Attitude, People Skills, Psychology Tagged With: , , , , 8 Comments
July 11, 2010

Happiness Really Is in the Little Things

I’m on a train going to visit my parents. Next to me, there is this old lady with an enthusiasm to envy. She’s looking out the window and saying: “Look at all the trees! They’re so green! And look at all the beautiful houses!” I look at her attentively for a moment and I realize she’s probably in her 80’s, but her face is shining with youth, joy and vitality.

Meanwhile, I’m on my laptop, hurrying to answer all my emails before I reach my station, noticing that I’m loosing my Internet connection, thinking to myself “Damn! This isn’t fair! Why is this happening to me! I need to answer my emails!” and getting myself annoyed by the situation.

Then I suddenly realize how silly I am, in the way I think, feel and act right now. And how silly the vast majority of us humans are. Here we are, living in the most evolved society that ever existed, a world which our ancestors 2000 years ago didn’t even dream of, and we’re bitching about things like our Internet providers.

I instantly hear myself thinking: “Fuck this!” A split second later, I close Outlook with a click, deciding to leave my emails for later and I abruptly… relax. I start looking out the window; I notice: the trees are beautiful. Very beautiful! And I don’t even like green. Or so I thought.

How many moments of joy and happiness do we miss out on each day, because we get distracted and pissed off by small problems? How many of them do we miss out on in one month, one year and one lifetime? I don’t even want to make this estimate.

In psychological terms, it is called habituation: the process of getting used with something which exists in our lives all the time or a lot, so it no longer evokes the same emotional response. What it basically means is that our mind no longer interprets that thing as special. It sees it as normal, as a given, it takes it for granted.

This is how we take for granted almost everything in our lives. The personal car, the big plasma TV, the instant communication available with anyone on the planet at anytime, the skills we have as people and the things we can do. Then we start getting really frustrated when for some reason, one of these is no longer available to us. We feel cheated, betrayed, as if life owes us something. Forget silly: this is hilarious!

And so my lesson for the day emerges: if we want to live truly happy lives, we need to stop tacking things for granted. We need to look at even the smallest things in our lives and realize how great, how extraordinary they are. Then we can laugh at almost any modern life problem we have.

When you are able to enjoy the little things in life, not only that you become a lot happier, but you also radiate it. So in social interactions, you exude this positive energy which gets you noticed, impresses people and attracts them to you. This is one interesting way to improve your people skills.

I don’t believe in destiny, but if I would, I’d say that it’s manifesting right now: the old lady got off and now there’s this 8-9 years old kid who just climbed aboard with his mom in her place. He’s full of energy, he’s bouncing left and right and singing “Happy Birthday” like it’s the epiphany of musical creations. He’s so exited about this song!

This must be the second pointer to the same lesson, for reinforcement. I’m looking at the kid and I’m thinking: “I hope school and habituation don’t mess with his head too much”. My station is near; time to close…

Image courtesy of linh.ngan

Filed Under: Attitude, Inspirational, Lifestyle, Psychology Tagged With: , , 16 Comments
June 21, 2010

Stop Trying to Control Your Emotions!

A lot of people think that I teach others how to control their emotions in order to improve their communication and people skills. I don’t. And let me make it clear right off the bat: I believe that trying to control your emotions is messy, dangerous and ineffective stuff.

Emotions are not meant to be controlled

Emotions are not supposed to be something we have direct and instant power over. That would defeat their purpose. Imagine one of our ancestors in the Stone Age who is attacked by a hungry bear, feels fear and has the impulse to run like hell.

But then, he decides: “Hey, I’m gonna control my fear and try to negotiate with this bear.” And he somehow switches off his fear just like that. You would have a dead caveman in the next 5 seconds, regardless of his people skills (a… bear skills). Our species would be extinct if we could all command emotions like that.

So, what is it that I teach within my attitude-based approach? What is it that you can effectively do about those nasty negative emotions you don’t want? The point is this:

Instead of trying to control your emotions, learn to manage them.

Controlling emotions vs. Managing emotions

Managing your emotions is subtly but meaningfully different than trying to control them. When you try to control your emotions, you do so by rejecting and repressing them. It’s like putting a cap over a pot of boiling water and pretending the water isn’t boiling. I see this as a bad idea for several reasons:

  • It requires a lot of effort and is intrinsically painful;
  • It doesn’t really work; you can only control your emotions to a small degree;
  • The emotions eventually bottle up and they overwhelm you;
  • In the long term, the whole process is stressful and damaging to your health.

Managing your emotions is not about trying to reject them or repress them. It’s not a combative process, it’s a transformational process. To manage your emotions means to:

  • Accept they are there and there’s a positive intention behind them;
  • Understand both the external aspects of your life and the internal aspects of your thinking which create them, amplify them and sustain them;
  • Address these aspects and change them, in order to change your emotional reactions.

When you manage your emotions, they do not change all of a sudden. There are leaps in awareness in this process which can create instant emotional changes, but for the most part, the whole process is gradual. It takes place step by step, as you either change how your life is or how you habitually think about it.

Sometimes, negative emotions are just signals that you’re doing things that are not aligned with your values and an external change is required; sometimes they are signals that your thinking in certain situations is irrational and an internal change is required.

Either way, by managing you are not addressing your emotions head on and you are not fighting them. You are going to the root of your emotions, you are pulling out the weeds and you are planting new seeds. This is why in a very Zen way, managing your emotions makes a lot more sense than trying to control your emotions.

Filed Under: Attitude, Inspirational, Psychology Tagged With: , , , , 13 Comments
June 9, 2010

How to Give the Really Negative Feedback to the People Who Really Can’t Take It

One thing I find interesting about the people who have the biggest flaws is that very often they’re also the ones who have the hardest time seeing them and accepting them. If a person is a real pain in the ass, she probably sees herself as a really cool person, with awesome people skills, who everybody loves.

This is the result of a combination of things:

  • A big ego;
  • An even bigger lack of self-awareness;
  • The facts that let’s face it, it’s hard to accept that you have some major flaws.

As a result, giving feedback to these people about their flaws (meaning really negative feedback) will usually leave you wondering what did you open your damned mouth in the first place. I am proud to have a pretty good success rate in giving really negative feedback to the people who really can’t take it, and getting through to them (and by ‘pretty good’ I mean about 50%).

Here are some of the ideas which create the best results specifically with these kinds of people, when you give them really negative feedback:

1. Catch them when they’re questioning themselves. Even the most arrogant and blind person has moments when she’s wondering if it’s possible that she did something wrong, that it’s her fault. When the manager with terrible people skills will lose his 5th employee that month, chances are that at least for a couple of minutes, he’s questioning his people skills as a manager. It’s the best opportunity to deliver the negative feedback.

2. Earn their trust. When a person knows that you mean to help her and that your judgment is sound, even if she usually can’t take negative feedback, she will become a lot more open to yours. I sometimes give pretty brutal feedback in my coaching to people who otherwise don’t take it well. And because I have earned their trust as a coach, they take my feedback well. Find your own ways to earn their trust, and use them.

3. Give it in thin slices. Don’t use one opportunity to tell a person like this about all her flaws, which could be quite a few. It works with some, but more often than not, it just seems like you’re set on butchering her and this is why her defenses will go up. My recommendation is that you point out one flaw in one feedback.

4. Back it up with hard evidence. It will be tough to convince a person like this of a certain flow. When you point it out, she will just deny it. This is the moment when you need to present real, powerful examples of that certain flaw. For example, when you say to this person that she often breaks her promises, she will say: “No I don’t. I never break my promises”. It is at this point that you pull out the big list of real situations when she did break her promises and start reading it. Kidding about the list by the way; you should have them in your head, otherwise is seems like a trial.

5. Whatever you do, do not loose your temper. With this person, it is very likely that as you give her the negative feedback, she will loose her temper and get verbally aggressive on you. In my perspective, if you do the same, it’s game over. Your chances of getting your feedback accepted have gone down to zero. This is why it’s essential to keep you calm, or at least to be able to fake it.

Don’t expect to make every person accept any feedback. No amount of people skills will allow you to do that. But, do expect to be able to break even the toughest shell, at least once in a while. And give it a try before saying no.

Filed Under: Career, People Skills, Psychology Tagged With: , , , , , , 12 Comments
May 25, 2010

The Elusive Reason Why Success Is Elusive

You may hear people talk about various reasons why success in various areas is so elusive: lack of a clear goal, lack of the right attitude, lack of consistent action – all solid reasons in my view. Yet, at one point in time, whenever I would hear them, I would get a feeling of that’s-not-all-there-is.

I didn’t know what was missing at first, but I eventually found out: the hardest to grasp reason why success is elusive. The reason few people are aware of, so they can’t really address it and get the success they want. Here it is:

Success is in the subtle differences.

That’s it! If you look at two people, one with tremendous success in a certain area and one who is a huge failure in the same area, they are usually not that different in terms of thinking, feeling and behavior.

Sure, they may be some visible personality and behavior differences between them, but most of them are really subtle. Nevertheless, it is these small differences that determine the big difference in their levels of success.

Success Subtlety Explained

Let’s take an example in my familiar area of people skills: a person who seems cool, confident, charismatic and one who doesn’t.

You may easily discover some evident differences between them, like one is dressed in a very stylish way and the other like they’ve received their clothes for charity. And fixing these differences will get them closer in terms of the vibe they send.

However, a huge part of the difference in coolness between them will still be there. Because coolness, confidence and charisma are mostly projected by subtle things such as: a bit more eye contact than most people, a swift smile at just the right moment, choosing one way of phrasing an idea instead of another.

I find that most people are not able to pick up these subtle factors and understand them at a conscious level. This is why a lot of the advice on how to improve your people skills, how to get rich or how to advance in your job seems very general, superficial or simply ineffective. It’s based on a superficial understanding of those key differences between people who have success in these areas and people who don’t.

The Takeaway

The point of this article is not to discourage you. It is to get you to walk that extra mile if you want success, and understand the subtle factors that create it.

In my case, I have studied the area of people skills for more than a decade now, thinking about it obsessively, observing people, researching social dynamics or analyzing the same video material for dozens of times; and I know how much this compound effort helped me.

If you want to understand the subtle factors that create success, here are the action steps I believe will help you the most:

  1. Go beyond general advice and seek more specific and in depth information. General advice is a good start, but it usually does not do a lot by itself to help you grow.
  2. Learn from the specialists, not from the amateurs. Learn from people who dedicate themselves to one area and they grasp that area very well.
  3. Focus your learning. Don’t try to learn everything at once. Choose one personal development area which is important for you and stay on it until you see real improvements, then move on.

Remember: The subtle differences in thinking, feeling and behavior have ripple effects. They create big differences in your external reality. They differentiate people with excellent skills and results from your average Joe.

You may easily discover some evident differences between them, like one is dressed in a very stylish way and the other like they’ve received their clothes for charity. And fixing these differences will get them closer in terms of the vibe they send.

Filed Under: Psychology, Success Tagged With: , , 7 Comments
May 16, 2010

Empathy vs. Sympathy: The Big Distinction

Here is one distinction I make which I notice helps a lot of people. It makes it easier for them to take the best decisions in communication and in social interactions with others, and it assists them to improve their people skills. This distinction is between two similar sounding concepts.

Empathy: the ability to understand, perceive and feel another person’s feelings.

Sympathy: the tendency to help others in order to prevent or alleviate their suffering.

These are not exact, dictionary definitions and it seems there are no universally accepted definitions for empathy and sympathy in psychology. These are rather the way I operate with the two concepts, in order to emphasize a couple of key aspects. Here are these aspects:

1) Empathy is always good, sympathy is contextually good.

Understanding the feelings of other people means to access very precious information which you can use in multiple ways.

However, feeling the need to help others is something which from one case to another can be good or bad. Sometimes it can mean honor and building bridges, sometimes it can mean lying, being fake, sacrificing your own needs, not letting others learn on their own and other pointless people pleasing behaviors.

2) You can have one, without the other.

This is the most important part. You can have sympathy with only a vague understanding of the other person’s feelings. You can also understand exactly how bad a person feels and still be capable of not helping her.

You can be a highly empathic person and still have your freedom to act in they ways you think are best, whether they involve helping others or not. You can have empathy and have options at the same time.

Let’s say a friend of yours invites you to their birthday party. While you would like to go, in the very same day there is a conference in another town that you would like to go to even more than the birthday party.

Having empathy means that you understand this will make you friend feel hurt, maybe even a little angry. Having sympathy only as an option means that although you understand this, you can still say no to their invitation and go to the conference instead of the party, without feeling bad. This example is something that actually happened to me recently, and the conference was my choice.

Why is this distinction essential?

It’s essential because when it comes to people skills, many believe that the ability to be empathic and the tendency to have sympathy are the same thing: If you have empathy, you have sympathy. If you understand how badly a person feels then you can’t help but help them in some way, even if rationally you know it’s a poor decision.

As another implication, since many people believe empathy and sympathy can only go hand in hand, they also think that in order to not have sympathy, you have to sacrifice you empathy. You have to become ignorant and numb.

Also, they often believe that they automatically have a lot of empathy because they tend to help others all the time. All of these ideas… are incorrect.

When you have a good understanding of the fact that empathy and sympathy are related phenomena but they go in separate boxes, you can learn to have empathy without always having sympathy, and you take your people skills to the next level.

PS: I now blog and share advice over here. Connect with me.

Filed Under: Attitude, People Skills, Psychology Tagged With: , , , 19 Comments
May 9, 2010

Why Less Is More in Personal Development

I was reading earlier today a presentation of a one-day communication skills training, and browsing over the content. This training covers everything from non-verbal communication, to conflict management, to business communication, to presenting with impact. All in just one, single day!

There was a point a long time ago when I used to do the same. I thought that if I could get everything in there, in as little time as possible, I would deliver a very valuable training. I would also approach my personal development the same way. I would read and browse like a maniac through 5 or 10 books on people skills, then I would decide to practice it…all.

I was naïve, impatient, and had a fragile understanding of human learning. Looking at this way of doing personal development now, whether it’s people skills, confidence, productivity or anything else, it really amuses me.

Here’s the point: people don’t learn that way. A human being is not a computer on which you can install every piece software you’ll ever need in 24 hours, and get it over with. It’s rather like a computer with a 2 Mb software install limit for each day. So it will take you about 3 years just to install the basic operating system (aham… Windows?).

Trying to absorb a lot of information, on various areas of a big topic, in a short amount of time, and then to practice it all is a highly ineffective attempt some people make at developing real skills. It doesn’t work for a couple of reasons:

  • You try to cover a lot of concepts and ideas, you only get a superficial understanding of each one;
  • You overcharge your memory and you forget that vast majority of the theory you learn;
  • You instantly get de-motivated when you think about starting to practice, because you have so much to practice;
  • You end up practicing a bit of everything, which doesn’t make anything truly stick and leads nowhere.

The only way reading a lot without applying can make practical sense is if you’re in a phase where you just want to expose yourself to as many ideas as possible on a certain topic, so you can then choose on which to focus on. But the way I see it, this isn’t personal development, it’s just a preparatory, exploratory phase. Don’t expect to grow your skills from this.

The effective way to develop real skills and attitudes is to focus on the key ideas which have the most value for you, explore them in more detail, hammer them into your head and practice them consistently. And you do this one by one with each key idea, instead of all at once.

When I do coaching and trainings on people skills, I follow this exact principle. Some of my clients are initially surprised by the small number of ideas I cover, but as they move to applying them, they quickly understand why I have this approach. And have you noticed that I also usually write in the same manner?

There is more to effective personal development than meets the eye. We all want to improve fast, to absorb as much information as possible in as little time as possible, and then to watch our skills grow by themselves out of this process.

But this is not how self-growth happens. It’s a gradual process, which relies mostly on chunking things down, action, and persistence. This is why in personal development, less is more.

Filed Under: Personal Development, Psychology Tagged With: , , , 14 Comments