September 13, 2010

Dealing with Envious People

Reach a high enough level of success, skill or happiness, and you find out there are a lot of little green monsters around you, many of which you used to call friends, colleagues, partners or collaborators.

Since envy is a common and tricky interpersonal occurrence, I believe that dealing with envious people effectively is one of the important people skills to master. The primary thing to be acquainted with is not technique, but the fundamental philosophy of handling envious people. This is what I’ll focus this article on.

Reality Check

Before you think about dealing with envious people, answer this question: Are they really envious of you? You see, one thing I’ve noticed coaching people to improve their people skills is that in a many cases, envy is a false diagnostic.

What’s really going on is that a person has a better image of their skills or success than it’s warranted, so they act all arrogant and they expect special treatment. When this special treatment does not happen, the person wrongfully concludes that people are envious of them.

Here’s an example: a recruiter who believes they are the best recruiter in the company and should get the most important recruitment projects. However, their manager accurately believes that this person is not the best recruiter and gives them regular recruitment projects. So, the recruiter decides that their manager is just envious.

This is why it’s good to open your eyes really wide, notice what’s really going on and then decide if it’s a case of people green with envy or rather you being a self-righteous pain in the ass.

Putting Envious People in One of Two Boxes

If you decide that you’re dealing with real envy, the next thing I recommend is to think about those people who are envious of you and their real power to have a practical negative impact over you. Based on this, put them into one of two boxes:

  1. The Harmless Box. These are the people who besides making some bad jokes and not liking you very much don’t have the power or the guts to actually do something which can harm you.
  2. The Potential Threat Box. These are the people who do have enough power and nerve to potentially harm an aspect of your life, such as a work colleague who is very well trusted by all the top management in the company.

Ignore, Ignore, Ignore

The people in the first box are the people you just want to ignore. Let their jokes and passive-aggressive comments be like spears passing through water. There is no real harm they can do and often, if they see their comments have no effect on you, they eventually back off and continue hating you in silence.

By defending yourself in front of them or becoming passive-aggressive yourself, you are giving these people more importance than they deserve. Many of them are hopping this will happen, because they derive power not from real results, but from manipulative, power games.

Address Them Head On

The people in the second box, they are a different scenario. Since they can actually sabotage your career, relationships or life, you want to deal with them as soon as you notice comments or behaviors that suggest envy.

The first approach I recommend is talking to them. Point their conduct, express your honest opinions in a tactful way and seek to get their perspective on things. Yes, if your communication style is good enough, this does work and you can get the other person to back down.

If this approach fails, it’s time to put into play one of my favorite people skills: cutting this person’s power over you. This means you change your environment and your social dynamics so the envious person no longer has power to affect you.

One person I know who had an envious manager did so by becoming a good friend with and earning the trust of their manager’s manager. Another person with an envious manager did so by quitting their job and finding another one. Alternatives do exist; the essence is to act on them.

Envious people can be a bother, but they don’t have to. Know how to deal with them wisely, have the confidence and the people skills to do so, and they become insignificant; which is how I think envious people deserve to be.

Image courtesy of Darwin Bell

Filed Under: Attitude, People Skills, Relationships Tagged With: , , 42 Comments
September 8, 2010

How to Meet New People and Make New Friends

I remember many years ago, a woman told me how she is often bored because she doesn’t have a lot of friends. She was living in a city with over 3.000.000 people. I was shocked. I was wondering: “How can you live surrounded by so many people and not have enough friends to spend some quality time with?”

Since then, this scene has repeated itself many times, with many other persons. After a while, I realized how common this phenomenon was and it no longer shocked me.

I began thinking how I could assist others to meet new people and make new friends; thus my current profession plus a marginal obsession for social dynamics and improving people skills.

The Loneliness Paradox

Most of us walk on the streets every day passing by hundreds of other people. And yet many of us lack a good social circle, both in terms of quality and quantity.

It’s obviously not a problem of options. As a person who at one point consciously increased their sociability factor, I can tell you that there are not only a lot of people, but also many cool people out there, eager to meet new people and make new friends. It is a problem of confidence, strategy, people skills, or any combination of the three.

The good news is that you can develop any of these and get the kind of social life you want. In this article I will give you the fundamental points to developing your social circle and enriching your social life.

Meeting New People

One great way to meet new people is, in my view, taking on social activities. These activities can include sports, classes, hobbies, volunteer work etc. There are dozens of examples of specific social activities, which is exactly why I think it’s pointless for me to give you a few.

The point is to use social activities to get in environments where there are other people and by the nature of the activity you interact with them. At the same time, you want to get involved in activities which you believe you might enjoy; not just any social activity.

The other great way to meet new people that I know is getting your current friends to introduce you to some of their other friends. Of course, this doesn’t apply if your current friends are in a faraway town or if they don’t have any other friends, but it does apply in any other scenario.

I often tell my friends to give me a call whenever they’re going out with a group of cool people or to a fun party. I’ve repeated this to a few of them so many times that now they are in the habit of thinking about me whenever they go out. It helps if at one point, you can return your friends the favor, but in my experience, it’s not a must.

Making New Friends

Keep in mind that interacting with a new person does not automatically make that person a friend. Friendships happen when two people feel connected in some way. They discover they have things in common, they like each other or they got used with being part of each other’s lives.

Once you’ve met new people, you will need to keep the ball rolling in order to develop friendships. Two things come to mind on how to do this.

The first thing is to be very sociable. When interacting with somebody: talk about yourself and open up, ask the other person questions, listen actively, make jokes and focus on positive topics. Apparently simple actions like these and mixing them the right way are a reflection of good skills with people and the very fabric of making friends.

The second thing is to take the initiative and ask people out. If you interact with a person and you’re getting along well, that’s more than a good reason to initiate future interactions.

So if for example, you meet a person in your photography class you enjoy interacting with them, give them a call sometimes and ask them to join you for coffee, or something similar. As the interactions get rolling, if you get along even better, a friendship develops.

On paper/ your monitor, it may appear very easy to meet new people and make new friends. The trick is to skillfully apply ideas like the ones above. And the emphasis is not initially on the word ‘skillfully’, but on the word ‘apply’. Most people I know with poor social lives essentially need to get off their asses more.

One of the reasons I teach people skills is because I have seen and I have experienced for myself how fulfilling a rich social life can be. We live now in a world with more social opportunities than ever. I’m convinced it’s a worthwhile task to make good use of them.

Image courtesy of MorBCN

Filed Under: Lifestyle, People Skills, Relationships Tagged With: , , , , 10 Comments
August 20, 2010

How to Deal With Toxic People

We’ve all met them: they are the people who drain you of energy instead of enriching you, the people who pull you down instead of pushing you up, the people who require more then they can provide; the negative, wining, needy, manipulative people who can turn a happy day into a living hell.

I call them toxic people. One thing I notice is that no matter how good our people skills are in general, most of us have problems with dealing effectively with this kind of people. Even those with really sharp people skills often get caught up in the polluting relationships (personal or professional) toxic people create.

The good news is that there are effective ways to deal with toxic people. Working as a communication coach, I came to realize there are certain patterns of behavior and communication which work really well with this kind of persons. Here are the most significant of them:

1. Avoid toxic people

I believe the best way to deal with toxic people is to not deal with them at all; to avoid them. In some cases it may not be an option, but more often than not, it is. This is why I encourage you to really think about the options you truly have with every toxic person in your life.

It is common to think you have to deal with someone, when you actually do not. It is also common to believe you can get a toxic person to change while interacting with them. My experience is that unless you are a professional, you will not get them to change and trying it simply is not worth it.

2. Anticipate toxic people

It is harder than usual to get out of relationships with a toxic person. Toxic people tend to have this ability to make you feel bad for avoiding them and to attach to you like a leech. This is why it’s important to be able to spot them quickly, and start avoiding them before the relationship truly develops.

The best way I know to do this is to come up with a list of clues which you believe might indicate a toxic person. Then, every time you meet a person and a significant number of these clues are there, distance yourself from that person.

3. Set firm boundaries

Toxic people will often use you, one way or another. The may complain to you all the time while you listen hopelessly (?), or they may constantly get you to get them out of trouble. This is where boundaries come in. Boundaries are reflections of what you are and are not willing to do.

Setting firm boundaries means not allowing toxic people to use you in any of these ways. It means refusing to listen to them complain, refusing to get them out of trouble. When you have firm boundaries, there is basically nothing bad any person can do to you.

4. Get over your guilt

Most toxic people are very skilled at making others feel guilty when they don’t do what they want. This makes it particularly hard to set and maintain firm boundaries with them. But, there is a way out of this dilemma: getting rid of your guilt. It is your own guilt which toxic people use to break down your boundaries.

When you can set and maintain boundaries with them without feeling guilty, the weapon they have against you is gone. Realize that your guilt is irrational, pointless, and it is used against you by toxic people. This is the best way to get over it.

5. Do not defend yourself

When you avoid toxic people and you set boundaries with them, they frequently resort to accusing you, complaining and playing the victim in an attempt to get you to change your behavior.

One of the worst things you can do when this happens is to defend yourself. It is usually a futile action and it only keeps an immature dialog going which eventually helps the toxic person get what they want. You won’t get anywhere with them by defending yourself and your actions.

Unfortunately, toxic people are everywhere. And they tend to attach themselves to those persons who are kind and have the most to offer. When you have the people skills to deal effectively with toxic people, you have the option to respond to their attaching in the best ways for you.

As for helping toxic people change their ways, I encourage you to leave/pass this task to the professionals in this area.

PS: I now blog and share advice over here. Connect with me.

Image courtesy of Jesse Drapper

Filed Under: People Skills, Psychology, Relationships Tagged With: , , , 95 Comments